Terms & Conditions
These terms apply when you book a clean with Shandy Dandy Cleaning through our website, email, or phone. Please read them — by confirming a booking you agree to them.
1. Who we are
Shandy Dandy Cleaning ("we", "us", "our") provides residential cleaning services across Merseyside. You can reach us at hello@shandydandy.co.uk or 0151 000 0000.
2. Bookings & the contract
When you submit a booking through our site, that's an offer. A contract is formed when we confirm the booking by email and successful payment is taken. We may decline a booking — for example, if the address is outside our service area, or we don't have availability — and will refund anything paid in full.
3. Pricing & payment
- Prices shown on the site are in pounds sterling and include any applicable VAT.
- The price quoted at the time of booking is based on the property details you provide (size, service type, extras, frequency). If those details turn out to be materially different on the day, we may need to revise the price — we'll discuss it with you before continuing.
- Payment is taken when you confirm your booking, by card via our payment processor Stripe. Card details are handled by Stripe, not by us.
4. Recurring cleans
If you pick a regular cadence (weekly, fortnightly, monthly) we set up a recurring schedule on your account. By doing so you authorise us to:
- Save the card you used to pay the first clean as your default payment method, via Stripe.
- Automatically book each subsequent clean on the same cadence, at the time slot you chose, at the per-clean rate shown when you set it up.
- Charge the saved card a few days before each clean for that visit's amount.
You can pause, reschedule or cancel the schedule at any time from Your account → Recurring cleans. There are no fees and no notice period — if you cancel before we've charged for a clean, you won't be charged. Once a specific clean is booked, the cancellation tiers in section 5 apply to that visit.
If a charge fails (e.g. the card expires) we'll pause the schedule and email you to update your card. No clean takes place until payment clears.
5. Your cancellation rights
Statutory 14-day cancellation
Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel a service contract bought online. By booking a clean that we'll carry out within that 14-day window, you agree we can start providing the service inside the cancellation period — and you accept that the right to cancel is lost once the service is fully performed. If you cancel before the service is performed, we may charge for any work already done.
Cancelling or rescheduling a booking
- More than 48 hours before the booking — free to cancel or reschedule. Full refund.
- 24–48 hours before — we'll refund 50% of the booking total. The remainder covers the slot we held for you.
- Less than 24 hours before, or if we can't access the property on the day (locked out, no key, etc.) — the booking is non-refundable.
- If we have to cancel for any reason on our side, you get a full refund.
6. Access & what we need from you
- Reasonable access to the property at the booked time
- Running water and electricity
- Somewhere safe for the cleaner to leave bags and equipment
- Any access instructions, codes, alarms or pet notes in your booking notes
If a cleaner can't get in or has to leave early due to unsafe conditions, the booking is treated as a same-day cancellation.
7. What's included
Each service type has a checklist on our services page. We bring eco-friendly products and equipment. If you have specific products you'd like us to use, leave a note on the booking.
We don't carry out work outside the agreed checklist (for example: cleaning the outside of windows, moving heavy furniture, dealing with hazardous waste, biohazards or infestations). Ask before booking if you're unsure.
8. Our satisfaction promise
If you're not happy with a clean, tell us within 24 hours of the appointment and we'll return at no extra charge to put the areas right. This is in addition to your rights under the Consumer Rights Act 2015, which says our service must be carried out with reasonable care and skill.
9. Damage & liability
We're fully insured for public liability up to £2 million and our cleaners are DBS-checked. If we damage something, tell us within 24 hours with photos and we'll sort it — repair, replace or refund as appropriate.
To the extent allowed by law, our total liability for any one booking is limited to the price you paid for that booking, except where the loss is caused by our negligence, relates to death or personal injury, or anything else that can't be limited by law. We are not liable for indirect or consequential losses.
We can't accept liability for pre-existing damage, wear from cleaning items the manufacturer says shouldn't be wet-cleaned, or items not pointed out to us (e.g. valuables left in plain sight). Please secure valuables and tell us about anything fragile in your booking notes.
10. Tips and gratuities
Tips are never expected, always welcome, and always go straight to the cleaner who attended.
11. Referrals
Our £15 referral credit applies to new customers only and to a first paid clean of £45 or more. Credit is applied automatically at checkout once both accounts exist and the referred customer's first clean is complete. We may pause or adjust the programme with reasonable notice if it's being abused.
12. Complaints
If something's gone wrong, email hello@shandydandy.co.uk and we'll acknowledge within 2 working days and aim to resolve within 14 days. We'd much rather hear from you than from a review site.
13. Changes to these terms
We may update these terms from time to time. The version that applies to your booking is the one in force when the booking was confirmed.
14. Governing law
These terms are governed by the laws of England and Wales, and any dispute will be dealt with by the courts of England and Wales.